Head Therapist

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1. Spa treatments
• Provide high quality treatments to guests, including massages, body treatments, wraps, facials, manicure, pedicure and waxing, following the protocol.

2. Guest relations
• Provide a level of service which exceeds all guest expectations by completing all treatments in a consistently thorough manner, in the time allocated and by treating all clients with individual attention.

• Respond to all guest requests in a courteous manner.

• Develop and maintain appropriate and quality relationships with the spa guests.

• During treatment visits by guests attend to the following in addition to delivering treatments: greeting, update records, consultations, refreshments and immediate handling of complaints.


3. Operations
• Ensure the spa area & treatment rooms are neat and clean, and properly set up.
• Ensure opening and closing procedures are properly followed.
• Create monthly and weekly reports and send to Director.

4. Administration

• Ensure all therapist administration is completed at the end of each day (guest records, stock lists and updates of the log book).

• Ensure rooms are kept clean and tidy according to Spa check list and health and safety standards.

• Monitor status of all equipment and notify the Management if there are any maintenance or repair needs. Promptly record equipment issues in the log book i.e. fixtures missing, etc, and notify the spa maintenance personnel.

• Keep & administer spa client records and files; keep a list of new newsletter subscribers and send to Marketing department.

5. Stock

• Restock professional products in designated treatment room by completing the stock order sheet to ensure that the rooms are fully stocked at all times.
• Stock taking & recording on software.
• Ensure stock is kept safely in locked area.
• Initiate & inform Director about any reorders.

6. Communication

• Ensure effective liaison between spa therapists and receptionist.
• Ensure effective communication between spa department and Naturopath
• Ensure that spa treatments are carried out according to Naturopath’s recommendations, e.g. choice of oil etc.

7. Training and development

• Participate in ongoing training programs.
• Participate in the training of new spa staff.
• Continually improve treatments.

8. Meetings
• Conduct weekly spa meetings.

9. Sales and marketing
• Promote events and promotions to all guests.
• Responsible for achieving daily sales targets and contributing to monthly spa team target.
• Upsell treatments.
• Set up spa merchandising as requested and place promo material neatly inside the spa.

10. Support
• Participate in receptionist duties as required.

The ideal candidate for our Holistic Spa should meet the following criteria:
• Minimum of 2 years working experience in Luxury Hotel Spas as a spa therapist, performing massages, facials, preferably manicure, pedicure and waxing as well
• NVQ level 2 or 3 or equivalent qualification/massage therapy qualification
• Candidate must speak, read and write fluent English
• Must be computer literate and able to multitask
• Candidate must be meticulous in her work, hygienic and organised
• Of professional demeanour, polite, able to work in a team and must be client satisfaction oriented

Ideal start date: during August

Remuneration package:
Salary: EUR 1200/month
accommodation
uniform
one meal per day
flight ticket once per year if not from Cyprus
commission