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Limassol
Job title: Client support manager
Remuneration package: 1500 - 2000 basing on the interview results
Job category: administrative
Company name: Investex
Town: Limassol
E-mail address: newforexinvest@gmail.com
Job type: full time
Job description:
· Providing help and advice to customers using Investex product and services
· Communicating with customers by telephone, email and live chat
· Investigating and solving customers' problems, which may be complex or long-standing problems
· Keeping accurate records of discussions by means of call management system and client management system as well
· Working very closely with other departments of the company
· Writing reports analysing the level of customer service, participate in improvement of service procedures
· Implementing service level standards
Qualifications required:
· Higher education degree
· 3+ years’ experience in client support/customer care
· 2+ years’ experience in financial companies (Forex, commodities etc.) preferred
· Basic knowledge of the securities industry and market operations
· Strong analytical skills and an ability to calmly comprehend and resolve complex problems
· Strong interpersonal, communication and cooperation skills
· High level of responsibility, team player
· Fluency in English and Russian (written and verbal)
· Proficiency in Word, Excel, Web applications, CRM
