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Limassol
CareerFinders, on behalf of our client, an award winning, cutting edge and innovative online casino brand with offices in Limassol, we are seeking to recruit a Social Media Advisor to enhance the customer experience on our clients’ social channels. Your main focus will be managing communication with existing and prospective customers across all platforms.
Key Duties/Responsibilities:
- Providing real time customer service across Facebook, Twitter, Instagram, YouTube and any other social media streams.
- Responding to comments posted on our Facebook page.
- Engaging with the social community on our Twitter page.
- Monitoring, listening and responding to users in a 'social' way, whilst being consistent with and maintaining the brand values whilst acting with integrity at all times.
- Ensuring negative posts are handled in line with departmental processes. Capturing customer information and escalating to the relevant complaints team to enable resolution.
- Supporting Marketing by uploading content across Social Media platforms.
- Proactively engaging in conversations.
- Liaising with marketing teams regarding customer communications.
- Working alongside and regularly communicating with our in-house Social Media Team in the UK.
- Help and support with Administration with marketing team in the UK, including CRM.
Key Skills/Experience:
- Computer literate (MS Office, Word, PowerPoint and Excel).
- Experience of Social Media Customer Care/Community Management.
- Familiar with a variety of social media platforms, with an understanding of best practice and usage.
- Excellent written, verbal and communication skills in English are essential.
- Customer service background essential.
- Understands how to convey tone of voice and adhere to brand guidelines.
To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the above job title. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy
