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Recruitment & Selection Services
Limassol Roussos Tower, Office 702
Corner Anexartisias & Kyriakou Matsi,
3302, Limassol, Cyprus
Limassol
On behalf of our client,a leading company in the iGaming business industry, we are looking to recruit a Social Media Advisor for their offices in Limassol.
Key Responsibilities:
- Providing real time customer service across Facebook, Twitter, Instagram, YouTube and any other social media streams
- Responding to comments posted on our Facebook page
- Engaging with the social community on our Twitter page
- Monitoring, listening and responding to users in a 'social' way, whilst being consistent with and maintaining the brand values whilst acting with integrity at all times
- Ensuring negative posts are handled in line with departmental processes. Capturing customer information and escalating to the relevant complaints team to enable resolution
- Supporting Marketing by uploading content across Social Media platforms
- Proactively engaging in conversations
- Liaising with marketing teams regarding customer communications
- Working alongside and regularly communicating with our in-house Social Media Team in the UK
- Help and support with Administration with marketing team in the UK, including CRM.
Skills/experience required
- Computer literate (MS Office, Word, PowerPoint and Excel)
- Experience of Social Media Customer Care/Community Management
- Familiar with a variety of social media platforms, with an understanding of best practice and usage
- Excellent written, verbal and communication skills
- Customer service background essential
- Understands how to convey tone of voice and adhere to brand guidelines
- Good sense of humor is essential
Applicants should submit their CV to vacancies@careermasters.eu quoting the name of the position in the subject line of the email.
Due to high volume of received applications, only successful candidates will be contacted.
All applications will be treated in the strictest confidence.
