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Position Details
Reference No.
104361
Title
Chinese-Speaking Customer Care Officers - Cyprus
Employment Type
Full Time
Available Positions
1
Location(s):
Nicosia, Limassol
Posted On:
15/10/2019
Contact Details
Company
XM
Contact Person
HR Department
Address
12 Richard & Verengaria Street, Araouzos Castle Court, 2rd Floor
Address 2

Limassol
Phones
25029900
Email
careers@xm.com
Job Description

Reference Number: CY_CCOCH1019

The position:

We are looking for passionate and self-motivated professionals to join our Customer Care team in Cyprus.

The main responsibilities of the position include:

  • Dealing with clients’ inquiries via live chat, email and telephone
  • Performing personal clientele analysis and taking actions as required
  • Handling client inquiries appropriately and ensuring that high level service is provided
  • Promoting available products and services to clients
  • Developing and maintaining excellent relationships with prospective and existing clients
  • Cooperating effectively with other departments as required
  • Contributing to team effort by achieving targeted results
Required Qualifications

 Main requirements:

  • Degree in a business-related field
  • Client handling experience in the financial services sector is a definite plus
  • Fluent Chinese speakers with excellent oral and written skills in English
  • Ability to multitask and maintain a high-level of organization
  • Outstanding communication and interpersonal skills
  • Excellent computer literacy
  • Valid work permit required
Other Requirements

Benefit From:

  • Attractive remuneration package plus performance related reward  
  • Private health insurance
  • Corporate pension fund
  • Intellectually stimulating work environment
  • Continuous personal development and international training opportunities

Please visit our website www.xm.com/careers to submit your online application for this position.

All applications will be treated with strict confidentiality!