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Limassol
CareerFinders, on behalf of our client, a well-established and highly reputable CySEC Licensed Investment Firm with offices in Limassol, we are seeking to recruit an experienced Arabic-Speaking Customer Support Team Leader to join their expanding team of professionals.
Key Duties/Responsibilities:
- Providing a proactive approach to customer service and using the in-house CRM to ensure efficient handling of customer concerns.
- Acting as an ultimate focal point for customer and colleague queries and ensuring queries are dealt with in a proactive and timely manner.
- Managing a team of 7 Customer Support Officers - allocating workloads, dealing with escalations and queries.
- Work to designated personal and team targets, setting KPIs and leading the team to the next level of their professional development.
Key Skills/Experience:
- Fluency in English and Arabic languages is essential.
- Proven experience in Customer Support within a financial services environment.
- Proven experience as a team leader.
- Competent computer skills.
- Team player and Service oriented.
- Capacity to work under pressure.
To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the above job title. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy
