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Yermasogia Municipality, 4060
Limassol
We are looking for a Guest Relations Manager to make our clients feel welcome and ensure their pleasant and comfortable stay at our hotel.
Main responsibilities will include:
- Provide upscale guest service experiences for clients throughout their stay
- Ensure clients are properly greeted upon their arrival
- Monitor A la carte bookings and ensure assigned rooms are prepared on time
- Oversee check-in and check-out procedures, including reservations and financial transactions
- Promptly address guests’ requests, like in-room dining
- Actively listen to and resolve complaints
- Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
- Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
- Inform clients of our hotel services, including breakfast and dining options
- Promote all hotel amenities, conveniences and programs offered
- Manage Guest Relations team (including Receptionists and Porters) to ensure we comply with all standards and operating procedures
- Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience
- Examine daily duties, assign tasks and check on progress
- Analyze customer feedback from in-house questionnaires and online reviews and suggest ways to improve ratings
- Recommend local tourist spots, including places to dine, shop and tourist attractions
- Establish friendly relationships with regular hotel clients
Ultimately, you will manage guest services and our hotel’s image by answering guests’ requests and making sure our visitors are satisfied.
Requirements:
- Proven work experience as a Guest Relations Manager, Hotel Manager or similar role
- Understanding of all hotel management best practices and relevant laws
- Hands-on experience with Hotel Management software (PMS)
- Proficiency in English and Russian languages is a MUST, knowledge of other languages is a plus
- Customer service drive with outstanding communication and active listening skills
- Excellent problem-solving and multitasking skills
- Leadership skills along with the ability to motivate a team into high performance
- Ability to work flexible hours
- Strong sense of responsibility and a professional presentation
- BSc degree in Hospitality Management, Tourism, Business Administration or relevant field would be a great advantage
- Eligibility to work in the E.U.
Our ideal candidates have a flair for communication, with the ability to resolve issues in a timely and accurate manner.
If you wish to join our team, then send us your C.V. at: pr_miramare@atlanticahotels.com with subject ‘GR Vacancy’
