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Limassol
COMPANY DESCRIPTION:
Cyprus Casinos is the first licensed casino operator on the island from the world renowned MELCO Group, also bringing to Cyprus the biggest casino resort in Europe, City of Dreams Mediterranean. Our current properties include Ayia Napa, Larnaca, Limassol, Nicosia, and soon Paphos.
At Cyprus Casinos, as with all Melco’s Resorts worldwide, we welcome dreamers who strive for memorable customer experiences. We have a very simple but meaningful philosophy:
"HIRE ON ATTITUDE, IMAGE AND POTENTIAL; AND WE TRAIN ON SKILLS”.
To date we have hired more than 800 employees and will employee more than 2,500 by 2021.
Join us, be a part of Cyprus Casinos and MELCO Resorts & Entertainment where “The Future Is Ours”.
POSITION SUMMARY:
The Host, Loyalty Marketing is responsible to operate the players’ club and casino promotion counters including any on floor assistance to members or casino patrons.
They will provide services to fulfill and support all Membership program maintenance, benefits, complimentary and other tasks as set by management.
Act as a front line service representative on behalf of City of Dreams and ensuring a high standard of guest relations is provided to all patrons in accordance with established service standards.
PRIMARY RESPONSIBILITIES:
- Deliver immediate marketing related services to members and potential players via casino promotions, mass gaming floor and counter operations
- Register players to the COD Membership Loyalty Program. Promote benefits and offers
- Execute casino promotions with tasks such as participation registration, on stage draws, emcee to announce results, flyers distribution and prizes redemption as well as other tasks given by the superiors
- Ensure and maintain a quality database and reach daily recruitment targets
- Assess and identify the appropriate endorsements of complimentary; hotel accommodations, food and beverages, services and miscellaneous items
- Assist members’ with transportation, hotel rooms, F&B, entertainment related arrangements in accordance with established standard operating procedures
- Maintain a quick response time to all calls to the members’ hotline
- Fulfill daily documentation and reports accurately in accordance to operations
- Provide assistance and support to liaising departments
- Provide access control at High Limit Areas
- Assist with Promotional Chip Program and settlements procedures
- Liaise with the all Departments in order to ensure the Promised Customer Service and solve
- conflict situations
- The Host will be responsible for implementing Responsible Gaming Procedure and AML.
- The employee is the Host position will be responsible for taking ownership of Customer dispute
- and involve the relevant Management as to solve the situation.
- He/ She will perform Call Center Agent Duties/ Cloakroom should the Superiors consider it necessary
QUALIFICATIONS:
Experience
- One year or above relevant experience in customer services field
Education
- Secondary-level education
Skills / Competencies
- Computer literate
- Excellent interpersonal and communication skills
- Good command of Greek and English, Russian/ Arabic/ Hebrew/ Chinese highly regarded
- Must be able to work indoors and be exposed to various environments such as, but not limited to noise, dust, cigarette smoke and fragrances
- Must be able to tolerate second hand smoke
PERSONAL COMPETENCIES:
- Willing to work on shifts, flexible and accommodating
- Receptive and versatile in adopting new approaches and practices to meet changing circumstances
- High adaptability to various assigned job tasks
- Ability to work under pressure, energetic and enthusiastic
- Possesses strong time management skills
https://melcoresorts.wd3.myworkdayjobs.com/en-US/career/job/Cyprus-Casinos-Limassol/Host--Loyalty-Marketing---Limassol_REQ3719
