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Limassol
Job Description
Our client is a Industry-leader in providing exclusive technologies and they are headquartered in Luxembourg, with offices in Bucharest, Nicosia, London and the US. They currently have a new job opening for a Chargeback Dispute Specialist. They are currently looking for an individual ideally with experience dealing with payments and chargebacks and/or background in eCommerce
Job Responsibilities
- Responsible for reviewing and disputing chargeback claims and providing the necessary evidence to prove legitimacy of an account.
- Utilizing various bank systems to download necessary reports and upload dispute responses
- Provide a high standard of professionalism when communicating with banks in order to escalate chargeback disputes
- Documenting and following up on chargeback disputes after full investigation.
- Maintaining procedure manual with specific steps and protocols per banking relationship.
Requirements
- Experience in eCommerce is an asset
- Proficiency in MS Word, Excel, and Outlook are assets
- Excellent analytical and critical thinking to enable independent research and risk assessments.
- Strong organization skills in order to document and track all submitted dispute cases
- Ability to be detail oriented throughout repetitive tasks and a fast-learner are key attributes to succeed in this position.
- Previous research, troubleshooting, or investigation experience
- Excellent written communication skills (English)
- Ability to draft high quality written products that are comprehensive, accurate and tailored to the audience.
- Ability to handle confidential information in a professional manner (PCI compliant knowledge is an asset)
- Understanding of transaction settlement process is an asset
Benefits the company offers:
- Attractive salary aligned with your skills and experience
- Annual salary increases
- Bonuses twice a year
- Private health insurance
- Fitness Allowance
- Daily Breakfast
- Company and Team outings
- ……and many more
