Operations/General manager VAC-18556G

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Reference: VAC-18556G
Company: Transport, shipping and logistics
Location: Limassol, Cyprus
Salary: Salary based on experience
Job Type:  Permanent

Job Detail
Our client a transport, shipping and logistics services company with Headquarters in Lebanon and offices in Limassol are looking to recruit an Operations/General manager to head up the office in Cyprus

Job Detail:
Reports to – Board Representative
Department – Cyprus Branch
Supervises – Cyprus Branch Team
Section – Management
Level – Managerial

Job Objective:
Ensure proper coordination between the Lebanon Headquarters and the Cyprus Branch and provide needed services and support.

General Principles:
Commit to the Core Corporate Values of the Group reflected through behaviour, work quality and results
Promote a professional image of the Group in every aspect of the job both internally and externally respectively with colleagues, clients and suppliers in order to maintain the reputation of the company

Main Tasks:
Essential Duties and Responsibilities:
Develops and implements commercial plans, achieves company’s future goals and increases revenue & profit with the objectives for growth. Responsible for increasing the market share through regular sales efforts achieves and exceeds sales targets, and other KPI’s set by the Board Representative.
Makes decisions about branch activities on financial, legal, administrative and technical issues in consultation with the Board Representative.
Promotes corporate culture, provides leadership, coordinates interactions between the departments and supports team-working environment.
Prepares the branch annual budget in accordance with the yearly activity plan. Compares the budget with actual figures every month and forwards financial tables to the Board Representative together with analyzed results and interpretation.
Monitors the progress of performance and budget. Scrutinizes actual sales, profits, cost, and financing figures. Informs the related department managers about the deviations in those figures to take the necessary actions.
Assesses changes in market conditions, gathers information regarding the competitors’ marketing and sales strategies and makes suggestions to the Board Representative accordingly to reach the sales targets of Cyprus Branch.
Has an excellent command of the existing and target customer portfolio and strengthens relations with customers.
Follows working schedules and prepares monthly sales reports to ensure the balance between planned and realized sales, minimizes the deviation from sales goals, takes precautions in case of negative deviation and reports to the Board Representative.
Investigates, reports and develops the productivity of customer services being provided, takes the appropriate actions to ensure that customer complaints are evaluated, necessary actions are taken and these complaints are not to be observed again.
Conducts strict control for all of the branch receivables with regard to issues such as collection of receivables, monitors overdue debts, takes legal actions without delay in situations that require legal proceedings and informs Board Representative accordingly.
Represents the Cyprus Branch primarily with public agencies and institutions in the whole region. (Consulate General, Embassy, Tax Office, Port Headquarters, etc.).
Handles personnel issues in accordance with the Holding’s Human Resources Management.
Submits transparent reports and general information, provides recommendations to the Board Representative.

General Responsibilities:
Responsibilities that apply to everyone who works at the Cyprus Branch:
Complies with principles, regulations, procedures and guidelines that the company has implemented regarding workplace administration, harmony, discipline, information security, ethics, safety and cleanliness.
Complies the regulation of the company that states “Employees with signature authority shall not conduct transactions that exceed the limits of their authority.”
Informs relevant departments regarding personal and family information, marital status, residential address and other necessary items or changes to these items which are used as a basis for benefits and obligations regulated by contracts or guidelines.
Supports innovation and adapts to the changes that occur within the company.
Updates job knowledge by following developments related to the profession and researches opportunities and methods that will ensure performing current responsibilities more efficiently.
Plans and organizes work schedule and duties effectively to ensure that tasks are performed efficiently, completes the assigned tasks and projects, analyzes and resolves potential problems in a timely manner.
Solves problems and achieves results when faced with an unexpected issue after informing superiors and obtaining approval as to the action.
Performs additional tasks that may arise related directly to the field of work or within the scope of the job description when necessary and participates in relevant projects.
Cooperates with colleagues and offers assistance when required.
Provides assistance for tasks he/she is competent in or has relevant experience, when the department/company requires extra support due to circumstances such as annual leave.

Additional duties and responsibilities of office manager position:
Delegates responsibilities and tasks effectively and fairly by taking employees’ abilities and knowledge into account.
Following up and checking on jobs assigned to subordinates until they are completed.
Gives employees clear, understandable and realistic duties, sets concrete goals and evaluates their performances accordingly by taking an objective approach.
Coaches, mentors, and develops employees in every possible way by conveying knowledge and experience. Provide oversight and direction to the employees in accordance with the organization’s policies and procedures.
Foster the spirit of teamwork and motivation among employees, deals with their problems and tries to provide resolutions for their problems.

The dynamic business environment might bring changes in job nature induced by new technology, new business lines, new regulations… The company might require the job holder to carry out additional tasks that he will be trained and coached on

Qualifications and Core Competencies:
Work Values & Ethics, Teamwork, Customer Centricity, Communication, Adaptability & Flexibility

Leadership Competencies:
Team Building, Initiative Taking, Decision Making, Planning & Organizing, Drive for business results

Education:
Bachelor Degree in Business Administration or Travel & Tourism
MBA is a plus

Experience:
Extensive experience within the field
6 years in a managerial position

Personality Traits:
Positive attitude, Organized and efficiently manage time, People oriented, Attention to details, Tactful, Team leader, Have good analytical skills, Good listener and able to solve problems

The role will require travelling to the Holding Headquarters