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Position Details
Reference No.
106973
Title
Fraud & Payment Office VAC-18620G
Employment Type
Full Time
Available Positions
1
Location(s):
Limassol
Posted On:
17/01/2020
Contact Details
Company
StaffMatters Recruitment Specialists on behalf of a client
Contact Person
Administration Team
Address
Limassol
Limassol
Phones
25341383
Email
admin@smstaffmatters.com
Job Description

Reference: VAC-18620G
Company: Online gaming company
Location: Limassol, Cyprus
Salary: Base salary 25k – 27k Euro gross/year
Job Type:  Permanent

Job Detail
Our client is an online gaming company with offices in Limassol and they are looking to recruit a dynamic experience candidates in the role of Fraud and Payment Officer

The Fraud and Payment officer’s role is to verify player accounts details; detect, investigate and mitigate fraud, various risks, T&C breaches and adequately process electronic funds transfers.

Essential Competencies:
Good Knowledge of Microsoft Excel & Word or similar software
Good verbal and written English communication skills.
Attention to details; good analytical and organisational skills
.
General Requirements:
Minimum 3-4 years in Igaming or Payment Service Providers
Strong motivation and willingness to constantly improve.
Self-starter with ability to work on own initiative and/or as part of a team
Knowledge of customer verification process for different jurisdictions
Knowledge of gameplay checks and potentially damaging activities and patterns.

Desirable:
Interest in financial reporting and data analysis.

Key Responsibilities:
Review and crosscheck customer documents against registered details.
Monitor financial transactions and gaming activity across all channels to identify, assess and mitigate risk, fraud, and bonus abuse.
Review, approve or reject account registrations, deposits and withdrawals. o Independently determine transaction issues, damaging activities and be able act according to agreed procedures while proposing more efficient solutions or ideas. o Review and report valuable updates on competitor sites.
Assess overall risks and undertake in-depth transactional and behavioural reviews to build full customer risk profiles.
Assist the manager with financial reporting and various data analysis.
Built Metrics and report on fraud statistics; share fraud trends to improve team knowledge and detection rates.
Complete team and individual project work to improve processes and product effectiveness.
Assist the team during work with internal stakeholders such as product, casino, Responsible Gaming, Customer Support, and Payments to ensure that while fraud risks are managed effectively, there is minimal friction to our customers.
Regularly initiate performance analysis and improvement on Software Rules and department procedures
Keep aware of active bonus campaigns and their vulnerabilities assuring that vulnerabilities do not manifest into business losses.

Due to the dynamic nature of the company, tasks and responsibilities may evolve and change from time to time.

Salary and benefits:
Base salary 25k – 27k Euro gross/year
Bonus bracket 2k – 4k Euro / year
Sport, Gym or any other fitness membership of up to EUR 250 per calendar year of employment.
5 Days a week Monday – Sunday (on a shift rotation)
40H a week
Shift hours: 9AM
26 Days Annual Leave