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Limassol
Job Description
Our Client is a Leading Insurance Company with offices in Cyprus and they are looking for customer-focused, professional, commercially-minded individuals to provide support as emergency specialists for their customers via telephone. A 24hr Assistance Controller will deliver on their promise to “be there” when customers need them the most, following an accident, a breakdown, a flat tyre, a dead battery, a problem at home or a health emergency.
Job Responsibilities
- Handling emergency calls around the clock and will be required to dispatch the right associate to customers within strict timeframes
- Ensuring that you have sufficient technicians on call at any time and efficiently coordinate the Task Force team and our network of approved associates
- Able to analyse a complex situation and filter complicated information
- Required to have good judgment showing logical decision making, and a hands-on approach
- Working on shift rotation, including weekends and public holidays with additional allowances
- Participating in training and coaching sessions for Continuous Learning and Development
Requirements
- University degree in a Mechanical/Engineering-related field will be considered an advantage
- Possessing relevant working experience as Call Centre Advisor/Phone Operator will be considered an advantage
- Minimum of 3 years’ experience in a related environment
- Excellent verbal and written communication skills in English and Greek
- Computer literacy (MS Office: Word, Excel, Power Point etc.)
- Have exceptional customer focus, communication and interpersonal skills
- Demonstrate flexibility & reliability in meeting work demands and perform under pressure
- Be energetic and enthusiastic
