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Position Details
Reference No.
Customer Support Representative VAC-18837M
Employment Type
Full Time
Available Positions
Posted On:
Contact Details
StaffMatters Recruitment Specialists
Contact Person
Administration Team
Job Description

Our client is a leading international CySEC Licensed Forex Trading Company with offices in a number of locations worldwide. This is a unique opportunity to handle all clients’ communication via telephone, emails and chats.


Deal directly with clients’ inquiries through phone, email and live chats
Obtain and evaluate all relevant information to handle inquiries correctly
Respond promptly to customer inquiries, handling and resolving them accordingly
Record details of all inquiries, comments and complaints
Communicate and coordinate issues with other departments
Coordinating with the sales team and other relevant departments to properly and effectively assist clients
Assisting new clients with the account opening process and company’s KYC procedures
Provide clients with relevant information regarding the website, promotions and products
Communication precise and correct information at all times
Inform clients via their account of any changes that concern them
Be an ambassador for the Company and provide high level service through the necessary channels.


University/College degree
Fluent Verbal and Written English as well as another language
Any additional languages will be considered advantageous
IT proficient
Minimum of 2 years’ experience in a Customer Support role, preferably in the Forex industry
Excellent communication and organizational skills
Prepared to work shifts and bank holidays on a 24/5 rotation
Ability to work under pressure

The working hours are 08:00 – 17:00 Monday to Friday or 09:00-18.00 Monday to Friday, with a night shift once a week 14:00 to 22:00

Salary & Benefits:

The company is offering a competitive salary based on qualifications, skills and experience including an excellent benefits package including:

After completion of 6 months of service with the company, you will qualify for the following benefits:
Fully paid Medical Insurance for the employee
Medical Insurance for your immediate family
Life Insurance for the employee
Provident Fund