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Position Details
Reference No.
Japanese Retention Manager VAC-18838M
Employment Type
Full Time
Available Positions
Posted On:
Contact Details
StaffMatters Recruitment Specialists
Contact Person
Administration Team
Job Description

Our client is a leading international CySEC Licensed Forex Trading Company with offices in a number of locations worldwide. They are looking for a fluent Japanese speaker to join the retention team to be involved in designing and implementing processes and systems that extend the client life cycle, improve the Clients’ lifetime value and improve their satisfaction.

To proactively promote the Company and the Company’s products in order to meet established marketing plan goals and annual sales revenue
To assist in the formation of a comprehensive client retention strategy
Create client loyalty programs that generate improved client retention and improve KPIs
Design and implement client reactivation campaigns
To continuously assess the performance of retention tools, design new tools and implement them
To provide training to clients on the use of the Company’s products and platforms
To keep up to date with market information and monitor trends in all major instruments

Fluent Japanese speaker plus fluent English
Degree or equivalent (Business, Marketing or related)
Excellent Computer skills – Microsoft Office (Intermediate Level)
At least 3-5 years’ experience in a similar role
Excellent numerical/mathematical abilities
Very good understanding of technical/fundamental analysis
Must be able to adopt sales techniques (previous sales experience is desirable)
Excellent marketing and promotional background
Excellent oral and written communication skills

The working hours are 09:00 – 18:00 Monday to Friday

Salary & Benefits:

The company is offering a competitive salary based on qualifications, skills and experience including an excellent benefits package including:
After completion of 6 months of service with the company, you will qualify for the following benefits:
Fully paid Medical Insurance for the employee
Medical Insurance for your immediate family
Life Insurance for the employee
Provident Fund