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Limassol
Advance Career, on behalf of our client, a Forex Company in Limassol, is seeking to recruit a Community/Social Media Moderator;
Responsibilities:
Moderate company's Feed & Messenger
Engage with Audience on both proprietary and other social media platforms
Identify crises and escalate in a timely manner
Identify pain points of the online communities and communicate them to marketing team
Act as company's brand ambassador across social feeds
Monitor conversations on owned channels on a daily basis & moderate according to Community Guidelines & Moderation Policies
Monitor conversations on social media platforms like Instagram, Twitter, Facebook, LinkedIn, YouTube on a daily basis
Identify and react in meaningful conversations to insert brand & increase reach
Jump into real-time online conversations to build awareness or de-escalate negative situations
Identify escalations & act in a timely manner
Partner with Compliance and other stakeholders to determine when to respond and escalate where appropriate
Align closely with marketing team on communication and social media strategy, to manage and build the community in line with the brand’s overall strategic goals
Assist in the implementation of creative content/ideas
Provide insights on social behaviors & relevant concepts / trends
Identify emerging technologies and trends in online conversations and social media
Find target groups and communities to engage with / suggest new channels
Work with Compliance and various internal control groups on a governance framework, educating and training employees on appropriate use of online presence on proprietary platform and other social media
Deliver weekly/monthly reporting and insights
Schedule social media content
Keep social media profiles up to date
1 to 2+ years of Social Media Community Management experience. Experience within the FinTech industry is desirable but not mandatory.
Excellent project management and organizational skills
High-level of attention to detail and accuracy
Ability to manage multiple priorities and thrive in a dynamic fast-paced environment
Proactive team player with strong interpersonal skills
Ability to work well independently, self-starter and self-motivated
Ability to confidently interact with senior leadership and provide timely feedback/advice
Ability to find ways to positively engage consumers in brand conversations;
Strong EQ and ability to assess nuance in conversations and react accordingly
Strong verbal and written communication skills with high service-orientation
Strong knowledge of current digital media trends and communication strategies;
Proficient in MS Office (Excel, Word, Outlook and PowerPoint)
Proficient in English
Knowledge of other languages like German and/or Spanish will be considered a plus
An attractive remuneration package will be offered to the successful candidate.
