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Position Details
Reference No.
109704
Title
Operations Manager
Employment Type
Full Time
Available Positions
1
Location(s):
Nicosia
Posted On:
15/05/2020
Contact Details
Company
VASTUS LTD
Contact Person
Diana Jurane
Address
Vyzantiou 30
Nicosia
Phones
22522068
Email
d.jurane@vastus.ltd
Job Description

We are an expanding iGaming company and are now looking for an Operations Manager to join our growing team.  You will need super organization skills, structure and a good understanding of operating a sucessful iGaming business. It’s vital that you are passionate about the industry and all facets of the business and have a great understanding in the need to adjust to relevant markets.   This means an open minded approach to the job.

You will need to be able to work in a multi-cultural environment and have superb communications skills in order to communicate with the various teams.

Key responsibilites:

  • To be responsible for the customer support, AML/KYC and payment teams.
  • To evaluate, implement processes, prodecures, policies and training for those team.
  • To improve communication quality, processes and resource planning with a view to reduce the number of incoming inbound contacts and that all contacts are dealt with in a timly and efficient manner.
  • To ensure fraud exposure is minimized, through the adequet AML & KYC checks and procedure.
  • To ensure payments are processed in a timely manner and that company pay out limits and time limits are met, while a the same time fraud checks remain in place.
  • To ensure that (in co-operation with legal department) all staff are aware of relevant rules and regulations for the markets that we are operating.
  • Liase with all other departments to create consitant messaging and coordination across the markets.
  • To set up procedure and training to help the business identify players at risk of addiction and to act according to agreed policies and procedures.

Your skills:

  • Minimum of 2 years experience in a similar position.
  • Excellent iGaming knowledge, especially in regards to support and risk / fraud.
  • Working experience in a leadership role, prefrably managing 3 departments.
  • Ideally with compliance/responsible gaming and/or AML qulaifications.
  • Analytical & creative thinker.
  • Excellent English written and spoken.
  • Excellent leadership, administration, planning, organisational and communication skills.
  • Strong, effective and fair decision maker.
  • Innovative to help identify and potetial improvements to existing processes and systems.

What we offer;

  • A competitive salary that fits your starting skills and your knowledge progression;
  • A bonus scheme & yearly wage increase minimum;
  • Long-term career prospects;
  • The opportunity to contribute your skills and knowledge to the development of a global operation and to be a part of that success.

In order to apply to join our team, please forward your CV to career@bettogo.com