Customer Support Officer (English/ Spanish/ Portuguese Speaking)

CyprusNet is not responsible or liable for any scams, frauds, misleading job offerings or false resume information within Cyprus Jobs free service. We strongly recommend that users never reveal private information such as credit cards, bank accounts, insurance numbers, passports, ID numbers or give away any money and so forth.

If you've been targeted by a job scam, report to: Cyprus Crime Combating Department

Traders Trust is searching for fluent Spanish-English speaking professionals to join the Customer Support Team! Experience in the FX industry is considered a strong advantage.

Apply to Traders Trust and be part of a friendly, dynamic and positive working environment. Send your CV to hr@ttcm.com today!

JOB DESCRIPTION:

Customer Support Officer (English/ Spanish/ Portuguese Speaking)       

Full-time / Kato Polemidia, Limassol, Cyprus

Responsibilities

·        Request and check proof documents

·        Run World Compliance checks

·        Verify client profiles

·        Update client records

·        Perform duties in line with the necessary KYC, AML and Due Diligence controls

·        Deliver support to clients through live chat, email and telephone

·        Provide answers to clients by identifying problems, researching answers and guiding clients through corrective steps

·        Handle and resolve clients complaints

·        Provide clients with information about Company’s services and products

·        Provide quality support in a wide range of areas, such as system/technical troubleshooting, login/account issues,           deposits/withdrawals and overall trading enquiries

·        Assist with the translation of website content if needed 

·        Maintain a balance between Company’s policy and client benefit

·        Inform clients about internal regulations and procedures of the Company

·        Follow up on the progress of the response to the client

·        Provide feedback on the efficiency of the customer service process

Benefits

·        Career development in a professional and fast-growing industry

·        Competitive salary based on qualifications and experience

·        13th salary

·        Medical insurance

·         Corporate events

·        

·       

• University Degree is an advantage
• Excellent command of English and Spanish and/or English and Portuguese verbal and written 
• Computer literacy, very good working knowledge of Microsoft Office, fast typing

• Outgoing behaviour, positive attitude, team spirit, excellent communication skills, flexibility, initiative, ability to consistently meet deadlines, strong organizational and problem solving skills
• Experience in FX industry, preferably in a Customer Support environment
• Ability to work in shifts on a rotation basis (00:00-08:00, 08:00-16:00, 16:00-00:00)