Juniot Back Office Officer VAC-19018G

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Position Details
Reference No.
110014
Title
Juniot Back Office Officer VAC-19018G
Employment Type
Full Time
Available Positions
1
Location(s):
Nicosia
Posted On:
04/06/2020
Contact Details
Company
StaffMatters Recruitment Specialists
Contact Person
Administration Team
Address
Corner Anexartesias & Kyriakou Matsi Streets, Limassol Roussos Tower, Office 4B, 4th Floor
Limassol
Phones
25341383
Email
admin@smstaffmatters.com
Job Description

Our client is a Licensed Investment Firm regulated by the Cyprus Securities Exchange and they are looking for a Client Services Associate to join their team based in Nicosia.

Responsibilities:

Develop and maintain relationships with prospective and existing clients ensuring they receive the highest level of service and support

Communicate with clients via phone, email and online chat

Assist clients with queries on technical, onboarding and other matters and following up as necessary, ensuring the highest levels of client satisfaction

Maintain detailed knowledge of the Company products, trading platforms and trading terms and conditions. Deal with client complaints promptly and effectively

Keep the Company systems up to date with records of interactions and communication with clients. Provide Management with feedback on prospective and actual client expectations and with ideas for the further growth of the business

Liaise with internal teams for examining queries and ensure quality service delivery

Adhere to the Code of Conduct and the standards set for all client communications. 

Requirements:

University Degree or College Diploma in a relevant field

At least 1 year of experience in a similar role

Client focused with excellent customer service

A broad understanding of the financial markets and Excellent communication skills and ability to build rapport especially through telephone communication  

Fluency in English

Enthusiastic, trustworthy, self-motivated and a ‘selling’ mindset

Target-oriented, competitive and success-driven

Team player

Ability to work under pressure in a fast-paced environment

Very good organizational skills with an ability to handle multiple tasks and prioritize

Ability to work in shifts on a rotation basis 

Salary up 18,500 EUR gross based  on experience plus 13th salary plus benefits

Benefits: 

13th Salary

Medical Insurance after probation period of 6 months. 

Discretionary Annual Bonus

Provident fund after the first year of employment

Working Hours: Monday to Friday, shifts 8am - 5pm, 9am - 6pm, 10am - 7pm, 3pm - 12 am.