Operations / Contact Centre Assistant – Call Centre

Warning

CyprusNet is not responsible or liable for any scams, frauds, misleading job offerings or false resume information within Cyprus Jobs free service. We strongly recommend that users never reveal private information such as credit cards, bank accounts, insurance numbers, passports, ID numbers or give away any money and so forth.

If you've been targeted by a job scam, report to: Cyprus Crime Combating Department

Position Details
Reference No.
110455
Title
Operations / Contact Centre Assistant – Call Centre
Category
Employment Type
Full Time
Available Positions
1
Location(s):
Limassol
Posted On:
03/07/2020
Contact Details
Company
Golden Careers Recruitment
Contact Person
Golden Careers Recruitment
Address
301, 28th October street , 3035, Limassol
Limassol
Phones
25363630
Email
admin@goldencareers.com.cy
Job Description

Job Description

Our Client is a Leading Insurance Company and they are looking for a Operations / Contact Centre Assistant – Call Centre. The successful candidate should have a minimum 2 years of experience in a similar position.

Job Responsibilities

  • Following procedures to ensure compliance with all regulations and working practices
  • Coaching, motivating and providing guidance to new joiners of the Customer service department
  • Able to perform real-time monitoring to improve the quality of service by ensuring that the methods used have the ability to produce and service the customer at an acceptable standard
  • Dealing with operational strategy and resource planning
  • Managing support services and maximizing their output
  • Managing third party relations and ensuring that standard procedures are followed
  • Ensuring effective production planning as well as maintaining and managing the use of material, equipment and machinery in relation with cost
  • Maintaining quality practices and managing problems
  • Overseeing employee relations and managing poor performance
  • Ensuring organizational effectiveness by increasing the effectiveness and efficiency of support services through improvements to each function as well as co-ordination and communication between functions
  • Performing organizational leadership by contributing to the short-term and the long-term organizational planning and strategy, as a member of the management team
  • Participating in training and coaching sessions for Continuous Learning and Development

Requirements

  • University degree in Business Administration, Management, Human Resource Management or studies in a related field
  • Minimum 2 years of experience in a similar position
  • Excellent verbal and written communication skills in English and Greek
  • Computer literacy (MS Office:  Word, Excel, Power Point etc.)
  • Telephone etiquette and good interpersonal skills
  • Ability to work efficiently under pressure and multi-tasking
  • Excellent people management skills, open to direction and commitment to get the job done
  • Ability to look at situations from several points of view
  • Energetic, enthusiastic and pleasant personality