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Limassol
Our client is a leader in the international internet gaming industry and they are looking to hire a motivated and dynamic VIP Account Manager to join their team in Limassol.
Responsibilities:
Increase our top players' activity, satisfaction and loyalty to our brand
Measuring KPIs such as deposited amounts, game play and net gaming revenues, reactivation and overall satisfaction
Be involved in improving the overall service to our VIP customers and improving our players' satisfaction across the site
Define a VIP player strategy
Increase activity of top players
Proactively contact top players
Proactively contact potential top players
Plan, execute and follow up on promotions
Improvements of the back office features for VIP Management
Improvements of the web site to improve top players' satisfaction
Dealing directly with clients' queries over chat system, e-mail and phone
Interacting with other departments as necessary to meet client's needs
Requirements:
Fluent English speaker with high written/verbal communication skills
Able to work shifts on rotation Hours: Monday to Sunday shifts 10am - 6pm & 6pm - 2am
Experience in a similar position/industry is considered an advantage
Gaming background will be considered as an advantage
European citizenship
Benefits:
Career development
21 days annual leave
Group Medical Scheme
Complimentary lunch
Team building activities
Salary up to 1,500 EUR gross plus benefits
