CyprusNet is not responsible or liable for any scams, frauds, misleading job offerings or false resume information within Cyprus Jobs free service. We strongly recommend that users never reveal private information such as credit cards, bank accounts, insurance numbers, passports, ID numbers or give away any money and so forth.
If you've been targeted by a job scam, report to: Cyprus Crime Combating Department
Limassol
JOB DESCRIPTION
We are looking for Spanish, Swedish and Dutch Quality Control Officers to join our team located in Limassol, Cyprus.
The ideal candidate will have the following key responsibilities and requirements:
Key Responsibilities:
- Determine Call Center and Agents quality standards by listening and studying Outbound and inbound calls of Sales Agents.
- Provide feedback via Reports to Head of Quality Control of all monitored calls.
- Ensure proper level of customer service and quality is maintained on the conduct of employees with clients
- Monitor quality of services provided by the company.
- Assist in other Quality Control related tasks if necessary.
- Issue Excel reports when needed.
- Assist in handling of Complaints and/or monitor the handling of client complaints by the relevant department.
- Reaching Monthly targets based on Listening time.
Requirements:
- Fluent in English, Spanish, Swedish or Dutch
- Excellent written and verbal communication skills in English, Spanish, Swedish or Dutch
- Previous experience in the Forex and CFD ‘s industry will be considered an advantage
- University degree will be considered as an advantage
- Multi-Tasking abilities
- Must be a team player with excellent communication skills
- Attention to detail essential
Please click the link below to submit your application or send your CV to cv@d-way.com mentioning the job title at the email's subject and we will get back to you.
https://dwayltdbis.teamtailor.com/jobs/1140802-qc-officer-roles-spanish-swedish-dutch-speaking
All applications are maintained in strict confidence.
