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Limassol
Key responsibilities of the position:
• Onboard customers and open client accounts
• Review KYC documentation in line with the company policies and procedures
• Run World Compliance checks to screen prospective clients and perform enhanced due diligence
• Verify individual and corporate accounts
• Classify clients as retail or professional
• Maintain existing client accounts
• Monitor client accounts and ensure validity of documents
• Update client records
• Process payments (deposits, withdrawals)
• Deal with customers and payment service providers in relation to payments issues
• Handle payments reconciliations to match transactions in trading platforms with CRM transactions
• Provide clients with quality support in a wide range of areas such as technical troubleshooting,
login/account issues, payments and overall trading enquiries
• Assist clients through email and Live Chat
• Liaise with the CRM provider to implement developments or resolve issues
• Create procedure manuals
• Use ticketing and project management systems
• Report on a regular basis to the Head of Back Office & Customer Support Operations
• Optimize operational processes
• Keep up to date with AML and CFT standards
• Cooperate closely with other departments and serve as client’s point of contact with them
• Fully understand and be aligned with the objectives set at a departmental and company level
• Follow company safety and security policies to ensure a safe and secure workplace for all
• Keep a positive attitude and adopt a teamwork mindset
Qualifications required:
· University or College Degree
· Minimum 2 years experience in forex, finance or similar industry.
· CYSEC certificate is considered an advantage
· Fluency in Italian and English extra language would be considered an advantage.
· Ability to work in a fast paced environment
· Process driven and attention to detail
· Computer literate- Microsoft office knowledge highly desirable.
· Proven ability to meet deadlines and work under pressure.
· Excellent skills in document and process formation
Benefits:
Monday to Friday 9:00am – 6:00pm working hours.
An attractive remuneration package will be offered to the successful candidate.
Professional growth.
If interested and you match all the requirements, please send your CV to hr@finmarket.com, including the title of the position in the subject line
Please note that due to the high volume of applications received, only successful candidates will be contacted.
