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Position Details
Reference No.
CRM and Integrations Manager (4220)
Employment Type
Full Time
Available Positions
Posted On:
Contact Details
CareerFinders Ltd
Contact Person
Scott Gray
Head Office
6th Floor, Athlos Building, 28 Nikis Avenue,
Nicosia, 1086

Job Description

CareerFinders, on behalf of our client, one of Cyprus’ most well-known and respected Telecommunications Providers with offices in the heart of Nicosia, we are seeking to recruit a highly experienced CRM & Integrations Manager to join their expanding team of professionals. The successful applicant will be in charge of managing the CRM and Integrations Section, which is responsible for managing the CRM, ERP, Order Management, Middleware and provisioning systems as well as having the key role in running transformation projects for related systems based on latest technology and architecture in terms of Open source software as well as Microservices and DevOps concepts.   Key Duties/Responsibilities:

  • Manages the workflow within the Section, the distribution of work between resources for system/application integrations.
  • Working and a product owner for Postpaid segment requirements for new CRM.
  • Leading technical aspects of legacy systems integration with new CRM.
  • Responsible for the analysis, design, development, deployment and support of CRM, ERP, Order Management, Middleware and provisioning systems as well as related internal and external integrations.
  • Responsible for the construction, updates and upholding for contracts, SLA and KPIs.
  • Responsible for Managing Products and Services process with business team to secure high quality and timely development and launching of new products and service.
  • Produces plans according to overall business planning and ensures business matters are properly represented.
  • Coordinate activities involving other functions in order to insure successful completion of cross functional projects.
  • Follow up the security level, and ensure that security and integrity procedures are applied according to the set procedures. 

Key Skills/Experience:

  • BSc (Bachelor) in Computing Science or Engineering, MBA or Masters will be considered as advantage.
  • 8 years’ experience in Software Development and IT Systems Integrations (especially in CRM system), 2 of which in a managerial/supervision level.
  • Proven experience in CRM transformation project.
  • Knowledge of infrastructure and network technologies and principles.
  • Advanced communication, management  and interpersonal skills.
  • Excellent business requirements gathering and analysis skills.
  • Understanding of CRM, order management, provisioning, billing and service level support.
  • Understanding of DevOps concepts and experience in related tools.
  • Fluency in English.

To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the reference number CYP4220. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy