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Limassol
Our client is a CySEC licensed FX Company and they are looking to hire a Spanish-speaking Customer Support Representative to join the team based in Limassol.
As a Customer Support Representative your role will be to provide support to clients either through direct contact with the client or through requests from other departments, with strong orientation in keeping the client satisfied.
Responsibilities:
Deal directly with clients via phone, email and live chat
Resolve product or service problems by clarifying the customer's complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Provide technical platform support, troubleshooting, and solving problems through remote control
Advise customers on company information, products, services and trading platforms
Work towards building and maintaining a positive relationship with clients by providing a high-quality customer service
Keep records of customer interactions and gather of customer feedback
Follow communication procedures, guidelines and policies, and handle changes renewals
Handle of back office queries and obtain the necessary internal compliance information, contracts, documentation.
Liaise with other departments for unresolved issues
Requirements:
Previous experience in a Customer Support environment
Degree holder in business or information technology
Fluency in English and Spanish with excellent communication skills.
Strong phone contact handling skills and active listening
Computer literacy, with working knowledge of Microsoft Office applications and CRM systems
Ability to multi-task, prioritize and manage time effectively
Advantage to have:
Previous experience in the Finance industry favourable but not a necessity.
Working Hours:
Monday - Friday 11:00 - 20:00
TO APPLY for this job opportunity, send your CV (in English please) to admin@smstaffmatters.com and include the reference: Spanish-speaking Customer Support Representative - VAC-A20481N. We look forward to hearing from you!
