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Limassol
IronFX is a leading global online broker specialising in Forex, CFDs, Commodities and Spot Metals since 2010. IronFX is operating under of multiple of reputable licences (UK,Australia,Cyprus,South Africa), brands and offices around the world. Due to continuous expansion of our global operations, we currently seek a dynamic individual to assume the role of French Customer Support Officer.
Job Description:
- Provide support to customers via telephone, email and live chat
- Resolve client queries and provide support when required
- Be the liaison between client’s requests, customer service and back office operations
- Offer support to the Account Managers
- Ensure that all client’s requests are processed on time with no delays
- Provide a quality customer support during the account opening stages as well as throughout the existence of the trading account
- Promote the Company’s services
- Drafting, monitoring daily reports and completing tasks assigned to them by the Head of Department or Management at a high level
Person Specification:
- Previous experience of working in a customer support position
- Previous experience within the Forex industry will be consider as an advantage
- Business fluency in the French language, both verbal and written is mandatory
- Excellent communication skills over the telephone and email
- Good time management and priority handling
- Able to pay attention to detail
- Ability to diagnose and resolve problems
- Initiative to find answers to new questions
Remuneration & Benefits:
- Excellent remuneration package including salary and performance-based bonus
- Benefits package includes Company’s Group Medical Scheme and Discount Card Scheme
- In house cafeteria / catering available
Employment Conditions: Full time
Location: Limassol
If you match the above criteria and you are interested in joining us, please forward your CV to hr@ironfx.com. For enquiries, please contact the HR Department at +357 25027000.
