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6th Floor, Athlos Building, 28 Nikis Avenue,
Nicosia, 1086
Limassol
CareerFinders, on behalf of our client, an International Investment Firm with regional offices in Cyprus, we are seeking to recruit a Head of Back-Office to join their expanding team in Limassol. The successful applicant will possess at least 5 years of relevant experience in a similar position, and 2 years in a management role. Excellent communication skills in English are a must.
Key Duties/Responsibilities:
- Manage the Cyprus team with fortnight 1:1 meeting.
- Daily Report to the head of Back Office in Australia.
- Supervising the Back-Office (Payments) team, perform service quality checks, overview funding procedures.
- Analyze on a constant basis the department activity, payment system activity, performance of team-members, client suspicious activity etc.
- Implement operations protocols, productivity, quality and customer service standards, complete audits and supporting team managers in daily inquiries and problems.
- Liaise with Senior Management team to make decisions for back office operational activities and set strategic goals.
- Revise and/or formulate policies and promote their implementation within the department.
- Review reconciliations between trading platforms and Banks, PSPs & EMIs.
- Overview and ensure for the proper handling of Client Chargebacks.
- Collaborate with the Compliance and Risk Team regarding client verification procedures.
- Manage the procedure of customers account establishment, maintenance and closures.
- Liaise with other departments to escalate and resolve any issues.
- Monitor and approve correct workflows, improve internal systems, propose new more efficient procedures.
- Assist in the training of the relevant staff to ensure continuing competence in accordance with the local regulators.
- Other ad-hoc duties as per managements’ request.
Key Skills/Experience:
- University degree in a Business Administration or in any other relevant field.
- 5+ years’ experience in a similar position.
- 2+ years’ team-management experience.
- Excellent command in English language.
- Excellent knowledge of Microsoft office.
- Advance Excel skills will be considered an advantage.
- Attention to detail and target oriented.
- Demonstration of willingness to contribute to the business.
To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the reference number CYP5163. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.
