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Limassol
Job Description
Our client is a company providing FX trading to clients around the world. They are a dynamic organization that is currently growing, and they are now looking for the Head of Customer Support to join their team in Limassol . The successful candidate will have experience in a similar role, excellent knowledge in English, have great interpersonal skills, and passionate about their work.
Job Responsibilities
- Organization and coordination of Customer Support Department workflows;
- Reviewing and updating existing KYC, AML and Risk Management procedures, in close cooperation with the company's Compliance Department;
- Responsible for training and development of the support department;
- Work closely with the management team to align customer service department policies and systems with the company's objectives;
- Oversee customer issues and ensure effective and long-term problem resolution;
- Develop and implement procedures pertinent to the effective and efficient running of the Customer Service Department;
- Obtain and evaluate all relevant information to handle client inquiries correctly;
- Record details of all client inquiries, comments, and complaints;
- Handling customer complaints or any other support related incidents.
Requirements
- A minimum two years previous experience in a Customer Support Manager/Team Role role in the financial/ FX industry will be essential for successful candidates
- Fluency in English (other additional languages will be considered advantageous specifically German, Italian)
- A university degree in Finance/ Economics/ Banking/ Business Administration or a related field will be viewed as an advantage
- Basic or Advanced CySEC examination will be considered an advantage
- Strong team player with excellent interpersonal skills
- Passionate and self – motivated to achieve personal, team and corporate objectives
Benefits:
- Competitive remuneration package
- Working within a multicultural, friendly and highly motivating environment
- Opportunity for self and career development
- Free medical insurance
