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Limassol
Our client is a global award-winning online FX & CFD trading company currently looking to hire an experienced Customer Support Representative to join their office in Limassol.
Responsibilities:
Responding to client queries relating to account management
Provide client support including technical, operational and basic trading
Responding to incoming inquiries from clients via email, live chat and telephone in a timely and professional manner
Promoting products and services to clients and optimize customers' satisfaction
Client relationship management
Assisting in the implementation of new procedures and processes
Adhere to revisions to existing compliance practices and procedures
Co-operation and participation with ongoing training program
Interacting with other departments as necessary to meet client's needs
Maintaining professionalism at all instances
Requirements:
Fluency in English and any other European language considered an advantage
Previous experience in a Customer Support role in FX will be considered an advantage
Attention to details and quality of work
European citizenship
Educated to a degree level
Client facing experience, preferably in a finance related role
Genuine interest in financial markets
Experience using MT4 and MT5 platforms (basic trading knowledge an advantage, but not necessary)
Basic IT troubleshooting skills
Ability to perform in a fast-paced environment
Proficiency in a second language will be an advantage
Working Hours:
Monday- Friday 09:00- 18:00
TO APPLY for this job opportunity, send your CV (in English please) to admin@smstaffmatters.com and include the reference: Customer Support Representative - VAC-A20642N. We look forward to hearing from you!
