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Paphos
We are looking to hire a Support Officer to join our successful and dynamic team in Limassol. The ideal candidate should already be residing in Cyprus.
If you enjoy working in a fast-paced environment and being a member of a goal-oriented team, then you are fit for the role!
Job Responsibilities
- Deals directly with clients’ queries over chat system, email depending on how the query was initiated and is responsible to reply to the client within 24 hours
- Resolves misunderstandings and handles “difficult” client in a polite and professional manner
- Directs unresolved issues to designated people and/or departments; communicates and coordinates with them and responds to clients requests accordingly
- Promotes the products and services offered by the company to the clients by means of chat system and e-mail
- Provides feedback on the development of the products and services offered by the company according to the interaction with clients
- Keeps up to date with promotions and products offered by the company
- Maintain confidentiality and professionalism in all instances
- Complete service-related tasks as requested by the manager
- Reviews clients’ documents in the KYC system and replies to client emails related to account verification
- Requests relevant documents from clients in case they are not provided
- Follows and keeps up to date with new internal procedures
- Always act at the best interest of the company and cooperate within the team and with other departments to provide a high standard of customer service
Job Requirements
- Experience in customer care or any other relevant field
- Knowledge of Arabic, Farsi, Turkish, Spanish, Portuguese or French will be considered an advantage
- Strong English communication skills, both written and verbal are a must
- Strong customer care skills
- Excellent client handling skills
- Strong communication and interpersonal skills
- Excellent organisational skills
- Business acumen
- Teamwork and problem-solving skills
- Hard working and able to cope under pressure
- Excellent computer literacy
- Willingness to do morning, afternoon and night shifts on a weekly basis
- Valid work permit required
Package
- Quarterly bonuses based on company and personal performance
- Training opportunities for growth and expansion of knowledge
- Paid 21 days holidays per year
If you are interested, please send us your cv to careers@gtgroup.io.
Please note that due to the high volume of applications received, only shortlisted candidates will be contacted.
