Retention Officer

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Job Description

Our client is an investment firm currently establishing offices in Limassol and looking to build a their team. They’re looking for experienced Retention Officers with fluency in English and a minimum of 1 year’s experience in a similar role.

Job Responsibilities

• Building and maintaining strong, long-lasting customer relationships.
• Arrange meetings, mainly remotely, with clients to educate, serve, update and ultimately upsell traders.
• Operating as the lead point of contact for any and all matters specific to clients’ accounts.
• Promoting the Company's products and services
• Achieve monthly targets
• Provide understanding of technical and fundamental analysis to clients
• Cross selling company services to provide client improvement
• Maintains high levels of client acquisition, retention and re-activation
• Being the primary point of contact for clients under their portfolio
• Educate clients on how to use the company’s trading platform.

Requirements

• Native or Fluent in English
• Proficient
• Positive attitude
• Minimum 1 year experience in relevant field
• Excellent communication and organizational skills
• Knowledge in Technical Analysis will be considering an advantage
• Any Degree in Economics or Finance will be considered an advantage