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Limassol
Customer Care Representative (Limassol, Cyprus)
Celsius Service Cyprus LTD is looking for a Customer Support Representative who will respond to users’ inquiries via our ticketing system, live chat and phone. This role is responsible for resolving all inquiries that our users might have in a professional and timely manner. In this role you will report directly to your assigned team leader. Our ideal candidate will be highly focused on providing excellent customer care, is organized, a multitasker, detail-oriented, energetic and self-motivated in a very fast-paced environment who has a can-do attitude and has previous experience in customer support.
Working hours are 24/7 and scheduled in shifts, Monday to Sunday on a rotational basis.
Responsibilities:
● Provide direct customer support via phone, tickets and live chat
● Help users with onboarding and account-related requests
● Proactively identify customer needs and help customers use specific features
● Report product malfunctions
● Follow up with customers to ensure their technical issues are resolved
● Gather customer feedback and share with our Product, Sales and Marketing teams
Requirements:
● 1-2 Years of experience as a Call Center Agent or Customer Support Representative
● Active Listening and service-oriented thinking and acting
● Experience using helpdesk software and remote support tools
● Understanding of how CRM systems work
● Excellent communication and problem-solving skills
● Ability to multitask and prioritize
● Customer-focused mindset
● Mother tongue English, or advanced level of English (C1)
● Additional advanced level of Spanish (C1) is considered as an advantage
● Ability to work in rotation from Mon-Sun
● Team player that can also work independently
● Experience with Microsoft Office
● Experience and fast typing skills (typing certificate will be considered as advantage)
● Be able to work in a global environment
CELSIUS SERVICES CY LTD is registered in Cyprus at 25/01/21 as a(n) Limited Company. The Registration Number for this Cyprus Limited Company as held by the Official Government of the Cyprus Registrar of Companies is ΗΕ417498.
This position is open to all eligible and qualified applicants based in Cyprus as we build our presence globally.
Please express your interest by applying through our BambooHR clicking this link
