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Limassol
Our client, a CySEC Regulated FX Company based in Limassol, is looking to hire a candidate to fill the position of German Customer Support.
Responsibilities:
Responding to client queries relating to account management
Provide client support including technical, operational.
Responding to incoming inquiries from clients via email, live chat and telephone in a timely and professional manner
Build on Client relationship management
Assisting in the implementation of new procedures and processes.
Adhere to revisions to existing compliance practices and procedures
Co-operation and participation with ongoing training program
Interacting with other departments as necessary to meet client's needs
Maintaining professionalism at all instances
Requirements:
Fluency in German and English any other European language considered an advantage
Previous experience in a Customer Support role in FX will be considered an advantage
Attention to details and quality of work
European citizenship
Client facing experience
Genuine interest in financial markets
Basic IT troubleshooting skills.
Ability to perform in a fast-paced environment
The working hours are 9am-6pm / 10am-7pm
TO APPLY for this job opportunity, send your CV (in English please) to admin@smstaffmatters.com and include the reference: German Customer Support - VAC-A20690M. We look forward to hearing from you!
