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Limassol
Our client was established in 2003 and they currently operate worldwide with offices in USA, China and Cyprus. They are expanding their office in Cyprus and are looking for a young, smart and proactive Customer Service Representative who has experience working with the US market and that cares about customers' experiences and communicates on social media with empathy, be the most knowledgeable supporter of the brand.
Responsibilities:
You are the front line, go-to resource for any customer related issues
Communicating with customers via phone, email, chat and ticketing system
Making it your mission to foster exceptional customer experiences across our sites
Be able to independently address support cases regarding core functionalities, common "how-to" questions and known issues related to the company products
Providing knowledgeable answers to questions about products, pricing and availability
Taking ownership of the customer experience
Social media posting on common social media platforms
Image editing and simple graphic design tasks (photoshopping)
Talking to people and proactively solving issues, converting customers into passionate brand ambassadors
Requirements:
Native English speaker with an American accent having worked in the US market
Bachelor's degree or equivalent
+2 years of Customer Service experience
Excellent phone etiquette and excellent verbal and writing skills
Strong interpersonal communication skills
Be able to work well autonomously and take initiatives
Fluent in Photoshop with basic graphic design understanding
Flexible work schedule to accommodate business needs
Comfortable managing competing priorities with a high level of attention to detail
Ability to multitask
Experience with customer support ticketing systems will be considered an advantage
Patient and empathetic
Art enthusiast or some previous experience or background with art and artists is highly appreciated
Benefits:
Competitive pay
Opportunity for career progression and self-development.
22 days annual leave, increasing by one day every year (up to ten years)
Financially stable environment
TO APPLY for this job opportunity, send your CV (in English please) to admin@smstaffmatters.com and include the reference: Customer Service Representative - VAC-A20693N. We look forward to hearing from you!
