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Limassol
Our client, a well-established tech company in Limassol, is looking for an IT - Help Desk Customer Support Officer to join their existing and expanding company.
They are a tech product company, and we are developing innovative business solutions. We are focused on the end-to-end development of ambitious products. Managing all stages of the software development lifecycle we strive to develop high-quality in-house products from scratch.
Responsibilities:
Serve as the first point of contact for customers seeking technical assistance over the phone or email.
Assist users with internal and mainstream applications including Microsoft Office.
Provide technical assistance and support for incoming concerns and issues related to systems, software and hardware.
Remotely accessing hardware or software for clients to make changes and fix problems.
Maintenance of computer equipment, including networks, database and web.
Provide accurate information on IT products or services.
Record events and problems and their resolution in logs.
Train incoming staff.
Assist with other departments projects.
Requirements:
BSc/BA in IT, Computer Science, or relevant field
Proficiency in English
Previous experience 1-2 years in a similar role.
Good understanding of computer systems, mobile devices, and other tech products
Strong organizational and Analytical skills.
Excellent Communication skills.
Ability to work as part of a team.
Benefits:
1700-2000 Gross a month
9am - 6pm with 1 hour lunch
TO APPLY for this job opportunity, send your CV (in English please) to admin@smstaffmatters.com and include the reference: IT - Help Desk / Customer Support - VAC-A20708C. We look forward to hearing from you!
