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Position Details
Reference No.
117491
Title
Customer Engagement Hero  (VAC-A20715N)
Category
Employment Type
Full Time
Available Positions
1
Location(s):
Limassol
Posted On:
04/08/2021
Contact Details
Company
StafffMatters Recruitment Specialists
Contact Person
Administration Team
Address
Limassol
Limassol
Phones
25341383
Email
admin@smstaffmatters.com
Job Description

Our client was established in 2003 and they currently operate worldwide with offices in USA, China and Cyprus. They are expanding their office in Cyprus and are looking for a young, smart and proactive individual as their Customer Contact Hero cares about customers' experiences and communicates with them on a regular basis to help them meet their Art needs.

Responsibilities:

Communicating with customers via phone, email, chat and ticketing system

Introduce Company's product to preselected Customers

Present briefly products unique quality and aesthetics

Act both following up the reception of the products but also upon order placement when needed

Be able to independently address support cases regarding core functionalities, common "how-to" questions and known issues related to the company products

Providing knowledgeable answers to questions about products, pricing and availability

Taking ownership of the customer experience

Talking to people and proactively solving issues, converting customers into passionate brand ambassadors

Candidate Profile:

Native English-American speaker

Bachelor's degree or equivalent

+2 years of Customer Service/Tele-Sales experience

Excellent phone etiquette and excellent verbal and writing skills

Be able to work at night

Strong interpersonal communication skills

Be able to work well autonomously and take initiatives

Comfortable managing competing priorities with a high level of attention to detail

Patient and empathetic

Art enthusiast or some previous experience or background with art and artists is highly appreciated

Benefits:

Competitive pay 

Opportunity for career progression and self-development.

Financially stable environment

TO APPLY for this job opportunity, send your CV (in English please) to admin@smstaffmatters.com and include the reference:  Customer Engagement Hero - VAC-A20715N. We look forward to hearing from you!