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Position Details
Reference No.
117526
Title
Dutch Customer Service Representative  (VAC-A20732M)
Category
Employment Type
Full Time
Available Positions
1
Location(s):
Limassol
Posted On:
06/08/2021
Contact Details
Company
StafffMatters Recruitment Specialists
Contact Person
Administration Team
Address
Limassol
Limassol
Phones
25341383
Email
admin@smstaffmatters.com
Job Description

Our client is an online broker in Limassol seeking a Dutch-speaking Customer Service Representative.  On their platform you are able to trade in more than 26 countries and you have access to 120 stocks worldwide. Clients can invest independently in shares, options, etc.    

As a Customer Service Representative, you are the first point of contact for the clients and you are supporting the Account Managers. Clients will contact you by phone, e-mail and chat with a variety of questions about the platform, their documents and their account. Providing optimal service to them will be your main tasks. Besides that, you will also need to contact them and convince them. This is a great opportunity for graduates as well as training will be provided.

Responsibilities:

Responding to all client's requests either by telephone, chat system or email in a polite and professional manner

Open and maintain customer accounts by recording account information

Resolve products and service problems by clarifying the customer's complaints, selecting and explaining the best solution to solve the problem

Contributing to team effort by accomplishing related results as needed

Manage large amounts of incoming calls, emails and chats

Identify and assess customer's needs to achieve satisfaction

Follow communication procedures, guidelines and policies

Further training is provided by the company 

Requirements:

Fluency in Dutch and English

Proven customer support experience will be considered as an advantage but not so necessary as a persistent desire to be a professional in this field

Strong phone contact skills ad active listening

Customer orientation and ability to adapt and respond to different types of characters

Computer literacy 

Ability to work shifts

Ability to work both alone and as a part of a team is essential

Attention to details and quality to work 

Ability to work under pressure, multi-task and adhere to strict details. 

The candidate should be highly organized and detail oriented

Located in Cyprus or willing to move to Cyprus

The working hours are 9.30am - 18.30pm

TO APPLY for this job opportunity, send your CV (in English please) to admin@smstaffmatters.com and include the reference:  Dutch Customer Service Representative - VAC-A20732M. We look forward to hearing from you!