Operations Manager

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On behalf of our client, an information technology firm with many years of experience we are seeking to recruit for the following position:

The Operations Manager is responsible for the leadership, organisation, budgeting and deployment of the technical delivery team. This is a senior management role in the Company.

Duties will include planning, administration, supervision, training requirements, discipline and evaluation of the team members. The Operations Manager has to oversee a team of employees and make sure that their work is done efficiently, to the defined quality standards (ISO 9001.)

The Operations Manager will be a customer orientated individual with the ability to manage detailed customer requirements and all aspects of the Company's solution offerings thereto.


Duties and Responsibilities:


 Provides firm and confident leadership to a team of highly qualified technical professionals

 Organises the team to ensure that the Company's delivery obligations are met at all times. This will require detailed understanding of customer requirements and skill set matching

 Identifies skills requirements and deficiencies, ensuring no single point of failure in staff performance and initiates recruitment/training as required. In particular, manages the Company's certification requirements under its partnership agreements

 Prepares cost budgets for the technical team and input for the Company's financial planning

 Works closely with the other members of the management team, in particular Sales, to ensure that the Company's order and revenue goals are achieved

 Ensures the performance management, administration, renewal and extension of Customer Annual maintenance contracts.

 Ensures the keeping of accurate records on each team member, which include documentation of hours worked, incident reports, progress reports and evaluations.

 Ensures the keeping of an accurate inventory of equipment used by the technical team

 Facilitates team meetings: leads group activities designed to encourage the development of teamwork, conflict resolution, communication, goal setting and decision making

 Carries out any other relevant duties to his/her position assigned by the Managing Director

Required Skills

 Strong organizational, verbal and written communication skills
 Consultative approach to firm and considered decision making
 Excellent interpersonal skills
 Able to build rapport with clients and Company personnel
 Confidential, discrete and reliable
 Self-motivated and flexible
 Ability to establish and maintain effective working relationships with others
 Ability to work in a fast-paced and dynamic environment
 Ability to work with minimal supervision
 Responsible
 Leadership skills
 Administrative skills



Qualifications / Knowledge

 Fluency in Greek and English both verbal and written to a high level
 University Degree in Information Technology or similar subject in Engineering
 People Management
 MS certifications: ideally MCP, MCSE, MCSA, MCTS



Experience

 10 years experience in IT systems particularly useful is in depth knowledge of the systems used in Finance, Utilities and Government