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Limassol
Advance Career, on behalf of our client, a Forex Company with offices in Limassol, is seeking to recruit a Support Officer;
Responsibilities:
Deals directly with clients’ queries over chat system, email depending on how the query was initiated and is responsible to reply to the client within 24 hours as per company policy
Resolves misunderstandings and handles “difficult” client in a polite and professional manner
Directs unresolved issues to designated people and/or departments; communicates and coordinates with them and responds to clients requests accordingly
Promotes the products and services offered by the company to the clients by means of chat system and e-mail
Provides feedback on the development of the products and services offered by the company according to the interaction with clients
Keeps up to date with promotions and products offered by the company
Maintain confidentiality and professionalism in all instances
Complete service-related tasks as requested by the manager
Reviews clients’ documents in the KYC system and replies to client emails related to account verification
Requests relevant documents from clients in case they are not provided
Follows and keeps up to date with new internal procedures
Always act at the best interest of the company and cooperate within the team and with other departments to provide a high standard of customer service
Experience in customer care or any other relevant field
Knowledge of Arabic, Farsi, Turkish, Spanish, Portuguese or French will be considered an advantage
Strong English communication skills, both written and verbal are a must
Strong customer care skills
Excellent client handling skills
Strong communication and interpersonal skills
Excellent organisational skills
Business acumen
Teamwork and problem-solving skills
Hard working and able to cope under pressure
Excellent computer literacy
Willingness to do morning, afternoon and night shifts on a weekly basis
An attractive remuneration package will be offered to the successful candidate.
