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Position Details
Reference No.
44313
Title
English Speaking Retention Desk Manager
Employment Type
Full Time
Available Positions
1
Location(s):
Limassol
Posted On:
16/08/2017
Contact Details
Company
EuropeFX
Contact Person
HR Department
Address
Ayios Athanasios
Limassol
Phones
+357 80077333
Email
job.cyprusjobs@europefx.com
Job Description

Excellent career opportunity: English Speaking Retention Desk Manager

EuropeFX is now expanding its team and is seeking to recruit an English-Speaking Retention Desk Manager to join us in our Limassol offices. The successful candidate will be a member of the management team and will share the responsibility of implementing the company’s strategy as per the requirements, with a firm focus on developing the retention team. This is an excellent career opportunity for individuals with solid experience in the financial field and strong leadership skills.

Key Responsibilities

  • Achieving organisational goals and objectives
  • Setting and motivating team to achieve their full potential
  • Creating workflow that ensures the desired results
  • Performing quality control on retention team to ensure that the information provided is in alignment and compliant with regulations 
  • Sourcing data for the team
  • Building a positive environment warranting the highest levels of success
  • Monitoring of staffs’ performance
  • Maintaining and handling high levels of client acquisition, retention and reactivation
  • Ensuring the timely and successful delivery of our solutions according to customer needs and objectives
  • Promoting the company’s products and services and ensuring they are in line with legal framework
  • Achieving overall performance expectations as set by the company
Required Qualifications

Requirements

  • FX/ Financial business experience – must
  • At least 2-3 years’ experience in leading & managing a team
  • Previous experience as Retention Desk Manager – big plus
  • University Degree in Economics – Business – Finance – Management of any other related field
  • Native/Fluent English Speaker – Must
  • Strong team player and interpersonal skills
  • Passionate and self – motivated to achieve personal, team and company’s objectives
  • Ability to manage and delegate Retention team members
  • Energy to build up the team and processes, and maintain the work flow
Other Requirements

Remuneration package

An attractive remuneration package will be offered to the successful candidate based on qualifications and experience.

Additional Benefits

  • Opportunity for self-development and career advancement
  • Salary increment
  • Rewards based on overall performance 
  • Working within a multicultural and highly motivating environment
  • Future – growth oriented organization
  • Friendly working environment
  • Team-building activities
  • Commitment to equal opportunities and long-term collaboration

Employment Status

Full-time

Company Location

Limassol, Cyprus 

If you are interested in applying for this position, kindly send your CV to job.cyprusjobs@europefx.com with JB-8 into the subject line. 

All CVs will be treated in strict confidence. Due to the high volume of applications, only selected candidates will be responded to.