Back Office Assistant

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On behalf of our client, a CySEC regulated provider of Forex trading solutions, we are currently seeking to recruit an experienced individual for the position of the Back Office Assistant for its Limassol office.

RESPONSIBILITIES

·         Check the calls of the Team, record in the Plasma

·         Replying to all e-mails from Clients

• Providing ongoing support to Sales Manager, development and improvement on CRM platform and other business platforms

·         Follow up with DOD and Funding Verification Forms for Credit Card Deposits

·         Help sales Team with the assigning of new Leads

·         KYC checks as well as – sending template emails regarding missing documents and KYC recording in XL

·         Checking, monitoring and processing Client deposits and withdrawal requests - for Withdrawals: sending template emails regarding missing documents

·         Check inboxes (in CRM) and assign emails to appropriate person

·         Customer Service/Live Chat- difficult enquiries redirect to appropriate departments via email (trading room usually)

·         Assign/transfer the FTD to Retention Managers

·         Checking CRM throughout the day about anything related to Sales

• Develop custom CRM reports and dashboards as requested
• Develop end user documentation, including application training manuals
• Providing ongoing sales support to sales team leader (and sales employees when needed) by assisting with sales related activities.

PROFILE

• Fluent English- any additional language is an advantage
• 1+ years’ experience with CRM
• Strong excel skills
• High level of attention to detail
• Understanding of Financial/ Capital markets

Interested applicants should forward their CV to nikoletta@careermasters.eu, quoting the above job reference. 

Please note that due to the high volumes of applications received, we will only respond to the shortlisted candidates.