German Speaking Customer Support and Complaints Officer

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Position Details
Reference No.
46085
Title
German Speaking Customer Support and Complaints Officer
Category
Employment Type
Full Time
Available Positions
1
Location(s):
Limassol
Posted On:
17/10/2017
Contact Details
Company
Golden Careers
Contact Person
Golden Careers
Address
301 Marina Court, 7th Floor, Office No.71
Limassol
Phones
96605180, 96605180
Fax
96605180
Email
admin@goldencareers.com.cy
Job Description

Job Description

Our client, a reputable and CySEC regulated investment firm, is currently looking for a German Speaker for the CS/Complaints Officer role.

We are looking for an individual that has what it takes to provide superb customer service in fluent German and English.

Our client’s customer support team is made up of exceptional people who love what they do and the people they do it for. The company offers a competitive remuneration package as well as a lively and fun environment to work in.

Job Responsibilities

  • Provide customer support via chat, phone and emails
  • Resolve product related issues
  • Resolve complaints by customers
  • Works closely with the Compliance team
  • Ongoing and direct communication with clients in support of any queries or issues
  • Negotiate with customers
Required Qualifications
  • Degree in Business Studies or any other relevant field
  • Fluency in English/German verbal and written is a must
  • Experience in a similar position will be considered as an advantage
  • Financial markets background will be considered as an advantage