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Nicosia
CareerFinders, on behalf of our client, one of the leading Construction companies in Cyprus with a long and proud history, we are seeking to recruit a Chinese-Speaking Customer Care Officer to join their expanding team based in Paphos.
Key Duties/Responsibilities:
- Translates documents and emails from English to Chinese and vice versa and provides translations during meetings with clients.
- Ensures the Customer Care Software Systems and files are kept updated.
- Initiates and follows the department’s standard correspondence procedures.
- Ensures that all Customer Care Department internal procedures and functions are followed.
- Liaises and follows up all communication between the company’s departments and the customers.
- Liaises with clients regarding changes and requests for their properties.
- Liaises with clients regarding property packages and upgrades.
- Updates and maintains correspondence registry for all properties.
- Send construction progress reports to clients.
- Prepare reports for accounts concerning stage payments, progress of construction and issuing completion certificates.
- Responsible for the trouble tickets execution, monitoring and closing up of the tickets.
- Ensures and follows all property delivery processes.
- Provides after delivery service to property owners in conjunction with other departments.
Key Skills/Experience:
- University degree in Hotel Management, Marketing, Business or related field.
- Native Chinese Speaker.
- Excellent command of the English language both written and oral.
- Previous working experience in hospitality, customer care, guest relations and/or similar field.
- Excellent communication and interpersonal skills.
- Excellent organizational skills and attention to detail.
- Excellent Computer Skills (MS Office, Internet and Outlook Express).
- Team player.
- Ability to work under pressure.
- Eligible to work in Cyprus (work permit).
To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the above Job title. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to.
