Warning

CyprusNet is not responsible or liable for any scams, frauds, misleading job offerings or false resume information within Cyprus Jobs free service. We strongly recommend that users never reveal private information such as credit cards, bank accounts, insurance numbers, passports, ID numbers or give away any money and so forth.

If you've been targeted by a job scam, report to: Cyprus Crime Combating Department

Position Details
Reference No.
79346
Title
Italian Customer Support Agent
Employment Type
Full Time
Available Positions
1
Location(s):
Limassol
Posted On:
02/02/2018
Contact Details
Company
Batchimo
Contact Person
HR Department
Address
Limassol
Limassol
Phones
25323322
Email
job.cyprusjobs@europefx.com
Job Description

EuropeFX is now expanding its team and is seeking to recruit a full time Italian Customer Support Agent to join us in Limassol office. The candidate will have overall responsibility of providing after-sales support to clients with the highest level of service. Fluency in both Italian and English (written and verbal) is a must.

Main duties and responsibilities:

  • Dealing directly with clients inquires via live chat, email and telephone
  • Assisting with the process of obtaining client documentation
  • Handling calls and incoming requests from clients
  • Coordinating with the sales team and other relevant departments to properly and effectively assist clients
  • Informing the clients about company’s KYC procedures
Required Qualifications

Key Requirements:

  • Fluent in both Italian and English language – written & verbal
  • Customer service oriented
  • Excellent communication skills (Italian and English) – written & verbal

Desirable Requirements:

  • Previous experience in the Forex industry
  • Prior experience in a similar position
  • Knowledge of MT4 platform
  • IT literate preferably Microsoft Office

What do we offer:

  • An attractive remuneration package
  • Performance related awards
  • Opportunity for self-development and career advancement
Other Requirements

If you are interested in applying for this position, please send your CV to job.cyprusjobs@europefx.com quoting JB-6 in the subject line.

All CVs will be treated in strict confidence. Due to the high volume of applications, only short-listed candidates will be contacted.