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Limassol
Job Description
We are currently looking for a Customer Support Representatives for our client, a CySEC and FCA regulated investment firm in Limassol. The Customer Support Representatives will ensure high levels of customer satisfaction acting as a liaison to provide product/services information and support by performing a variety of tasks, such as answering and referring inquiries and solving complaints. Delivering a service to meet the individual needs of all customers and wherever possible resolving inquiries at first point of contact.
Job Responsibilities
- Manage large amounts of incoming calls from perspective customers or clients
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep accurate Liked records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage customers
- Resolve customer complaints via phone, email, mail or social media
- Assist with placement of orders, refunds, or exchanges
- Advise on company information deals and promotions as well as products and services and generate sales leads where possible
- Work with customer service manager to ensure proper customer service is being delivered
- Close out or open call records
- Compile reports on overall customer satisfaction
- Any other Ad-hoc activities not listed above, that may occur on an as and when basis.
Requirements
- Proven customer support experience
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- High school diploma or equivalent; college degree preferred
- Multiple languages seen as an advantage
- Genuinely excited to help customers
- Patient
- Empathetic
- Passionately communicative
- Can put themselves in their customers’ shoes and advocate for them when necessary
- Pro-active problem solver
If you're interested in this role, please send your CV to admin@goldencareers.com.cy
