CyprusNet is not responsible or liable for any scams, frauds, misleading job offerings or false resume information within Cyprus Jobs free service. We strongly recommend that users never reveal private information such as credit cards, bank accounts, insurance numbers, passports, ID numbers or give away any money and so forth.
If you've been targeted by a job scam, report to: Cyprus Crime Combating Department
Nicosia
CareerFinders, on behalf of our client a regulated and expanding technology company operating in the electronic payment sector in Nicosia, we are seeking to recruit an experienced and capable Chargeback Analyst to join their team.
Key Duties/Responsibilities:
- Research credit card disputes and build response cases to recover funds for various merchants whilst using our proprietary systems.
- Efficiently research and present evidence to validate transactions. Ensure accurate and appropriate responses to disputes.
- Maintain strict adherence to domestic and international chargeback rules and regulations across various card schemes, including Visa, Mastercard, JCB and Diners.
- Provide a high standard of professional/caring/friendly service while maintaining or exceeding the established standards for chargeback productivity and quality.
- Perform link analysis on missed hostile fraudulent transactions as required.
- Ability to analyze information, think through difficult problems, and make critical decisions based on limited information and/or direction.
- Work with peers and leadership by communicating chargeback anomalies, or fraud trends (based on received chargebacks), and sharing ideas and information.
- Compile evidence form merchants, and together with in-house data, file responses to card scheme’s / issuing institutions in defence of the merchant’s position.
- Prepare weekly and monthly reports, including frequency and pattern analysis.
- May require shift-work, including weekends and holidays.
Key Skills/Experience:
- Educated to degree level in Business or related field.
- 4+ years of related experience and/or training related to chargeback dispute processing in a Payment Services Provider or as part of online services including FX/CFD, Gambling, Retail, and/or the Travel domain.
- Strong customer service, analytical, and decision-making skills.
- Excellent client focus and attention to details.
- Excellent verbal & written communication skills.
- Excellent time management and decision making skills while effectively handling high volume situations with little management input.
- Successful completion of a background check.
- Abide strictly by the company’s data protection policies.
- Strong Internet research, Microsoft Office and overall PC skills.
- Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups; internal personnel, customers, and/or employees of organization.
- Work weekends and/or holidays as required by business need.
To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the above job title. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to.
