TOURISM BRANCH LEAD

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STRATEGIC

·         Analyse market trends in the travel industry, make recommendations for improvement and implement the recommendations;

·         Work together with leadership team to develop and execute strategy for the tourist season to raise the profitability;

·         Oversee the smooth running of the business and hold responsible for developing strategies to hit or exceed sales targets;

·         Create revenue generating and value adding travel products to meet the demands of the travel market;

·         Manage budgets and maintain statistical and financial records;

·         Develop and grow the network of partner organizations outside of Cyprus to ensure tourist inflow and demand for Cyprus Inform services;

·         Take part in familiarisation visits to new destinations to gather information on issues and amenities of interest to customers.

·         Plan, execute, attend industry tradeshows, events to meet with partner key decision makers;

ROUTINE

·         Plan, organize and direct the activities and functions of the respective Department;

·         Administer the daily department operations, and ensure adherence to standards;

·         Communicate both verbally and in writing to provide clear direction to all internal departments that the travel branch co-operates with to ensure high quality of service to customers;

·         Oversee and control back to back processes from tourist arrival to departure;

·         Manage and motivate the team to increase and close sales.

Requirements

·         Bachelor’s degree in hospitality management;

·         Verbal and written fluency in English, Russian. Proficiency in Greek will be considered an advantage;

·         Impeccable track record in the hospitality/tourism administration or marketing field, to include development and administration of complex programs and budgets; Track record in Cyprus Tourism sector will be considered a major advantage;

·         Demonstrated ability to communicate, present and influence credibly and effectively;

·         Strong interpersonal and problem solving abilities;

·         Excellent listening, negotiation and presentation skills;

·         Ability to deal with internal / external customers and team members, collect accurate information and to resolve conflicts.