Japanese Speaking Customer Support Officer

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Job Description

We are currently looking for a Japanese Speaker to take the role of the Customer Support Officer  for our client, an investment firm in Limassol.

Job Responsibilities

• Manage incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies

Requirements

• Customer support experience will be considered an advantage
• Excellent knowledge of the Japanese language
• Good knowledge of the English Language
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Experience/Knowledge of the FX industry will be considered an advantage

 If you're interested in this role, please send your CV to admin@goldencareers.com.cy