CALL CENTER ASSISTANT MANAGER –NICOSIA

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CALL CENTER ASSISTANT MANAGER –NICOSIA

Domino’s Pizza Cyprus is a growing vibrant company, part of the dynamic Domino's worldwide pizza chain. We are looking for an experienced Call Center Assistant Manager to be responsible for our Call center team.

Candidates must have previous experience as a call center Assistant Manager Level, and must speak Greek and English.

Duties are as follows:

·         Daily running and managing of the call center.

·         Setting targets for call center agents.

·         Scheduling and organizing shifts.

·         Preparing forecasts and budgets for the call center.

·         Facilitating and organizing training.

·         Management reporting.

·         Keeping up with trends and happenings in the industry.

·         Ensuring that customers are kept happy and satisfied at all times.

·         Ensuring a safe and harmonious environment.

·         Ensuring compliance with privacy laws.

Requirements- Knowledge, Skills and Abilities:

·         Strong leadership  skills and abilities

·         Motivation: People work harder when they receive the right amount of motivation.  The successful candidate is expected to devise effective motivation techniques to improve the performance of their team mates.

·         Coaching and Mentoring: The successful candidate must be a great tutor and an excellent mentor to their team members.

·         Hardworking: To be able to encourage their team members to work harder, the successful candidate must be a hard worker.

·         Goal Setting and Achievement: The successful candidate is in charge of setting goals for others to achieve and therefore must be an achiever too.

·         Multitasking:  The successful candidate must be able to handle multiple tasks at the same time without errors and mistakes.

Interested candidates can send their CV to admin@dominos.com.cy or call on 26600427