Graduate Banking Services Officer

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CareerFinders, on behalf of one of the Islands' leading Banking Institutions, we are seeking to recruit individuals for the position of Graduate Banking Services Officer (IBU), on a 3-month contract to join their team of professionals based in Nicosia.

Key Duties/Responsibilities:
 

• Provides support to the Relationship Officers Customer Service (ROs) and Senior Relationship Officers Customer Service (SROs) of the Unit and processes customers/business associates’ requests, in order to provide quality customer service and achieve the Unit’s objectives.
• Opens accounts and executes customer instructions within the Customer Service Department’s responsibilities in a timely and accurate manner.
• Ensures that the accounts function properly and efficiently via the sensible use of transactional flags.
• Regularly reviews the customer’s files to ensure the proper maintenance of customer information in accordance with the applicable procedures of the Group and the Central Bank.
• Provides prompt response to the customer/business associates’ requests, queries and complaints and escalates complicated matters to the ROs/SROs for further handling and resolving, for achieving quality customer service.
• Promotes the Bank’s electronic channels to the customers/business associates in order to minimize operating costs and increase revenue. At the same time submits suggestions for further improvement through the IB, W&M Services.
• Is aware of the Central Bank’s directives and relevant instructions/procedures of the Bank (circulars and ISO) and ensures effective implementation in order to comply with the AML regulatory framework.
• Carries out any other tasks assigned by the Supervisor/Manager in order to achieve the proper functioning of the Branch.

 
 
Key Skills/Experience:
 

• School Leaving Certificate is a must. University degree will be considered an advantage, but is not essential.
• GCE O level English language- Grade A, B or C, or IGCSE Grade A, B or C.
• Any previous experience in Accounting specifically within financial statements will be considered an advantage.
• Excellent verbal and written communication skills in Greek and English.
• Fluency in Russian or Chinese will be considered an advantage.
• Computer literate with good knowledge of Microsoft Office.
• Willingness to learn and develop.
• Dynamic, results oriented individual, with the ability to operate with speed and accuracy.
• Excellent organisational skills with attention to detail.
• Highly ethical, trustworthy, reliable, discreet individual.

To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the above job title. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy