Retention Agent (HotForex)

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Position Details
Reference No.
88460
Title
Retention Agent (HotForex)
Category
Employment Type
Full Time
Available Positions
1
Location(s):
Larnaca
Posted On:
17/08/2018
Contact Details
Company
HotForex
Contact Person
Skevi Louca
Address
Larnaca
Larnaca
Phones
24 400 581
Email
slouca@hotforex.com
Job Description

RESPONSIBILITIES & DUTIES

  • Acts as a conduit between Clients and the market.
  • Assists clients with queries regarding trading and the instruments available for use by the Client.
  • Is aware of and be able to demonstrate ongoing in-depth knowledge of the financial markets, both technically and fundamentally.
  • Offers assistance and training to new Clients on the Company’s platform and the trading tools available to them.
  • Builds and maintains client relationships by understanding the client’s needs and trading profile and provides suitable support and guidance where required.
  • Contacts clients to provide general market updates.
  • Utilises retention strategies to maximize client satisfaction and achieve monthly targets.
  • Liaises with other departments, when required, to escalate and resolve issues and/or report faults.
  • Carries out any further duties assigned by their line manager.
  • Contributes to a positive and dynamic working environment.
Required Qualifications

REQUIREMENTS

  • University/College Degree
  • Fluency in English: Additional Languages will be considered an advantage
  • I.T. Proficient
  • Minimum 1  year experience in relevant field
  • Excellent communication and organisational skills
  • Knowledge in Technical Analysis will be considered an advantage
  • Holder of CySEC Advance or Basic Certificate will be considered an advantage
Other Requirements

BENEFITS

A very competitive remuneration and benefits package is offered to all successful candidates including 13th salary and medical insurance from day one, in addition to the opportunity to work within an exciting and engaging work environment where you will be given the tools and guidance to reach your full potential.

Applications must be made through our careers webpage: www.hfeu.com/careers

All applications will be treated as confidential.